Your questions are important to us
Let’s get you to the right place
Simply choose the category below that best describes you.
Contact options for students
Call customer service
Our Sales team is available to help with student health insurance options for your campus.
1-877-480-4161 (TTY: 711)
Call us Monday through Friday, 8 AM to 9 PM ET.
Write to us
You can also reach us by mail. Here’s our official mailing address:
Aetna, Student Health
151 Farmington Avenue
Hartford, CT 06156
Contact form
Fill out your contact details and let us know how we can help. Then, we’ll be in touch.
Chat with your virtual assistant
Already a member? Log in to the member website to chat with your virtual assistant. They can help you find doctors and claim information, check benefits and coverage details, and look up your member ID.
Contact options for administrators
Customer service
Our dedicated representatives are here to answer all your questions.
1-860-471-0347 (TTY: 711)
Call us Monday to Friday, 8 AM to 9 PM ET.
Looking to work with us?
Fill out your contact details and information about your school. Then, we’ll get in touch with you about working together.
Request more information contact form
Contact option for producers
Access Producer World
Visit our Producer World website for all the tools you need to serve your school.
Legal notices
Student health insurance plans are insured by Aetna Life Insurance Company. Self-insured plans are funded by the school and administered by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.