While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line can provide information on a variety of health topics. Missouri members in insured plans are not required to have or select a PCP, or to obtain a referral from a PCP to see a specialist.
Telehealth services
What it is
A round-the-clock service connecting you with registered nurses who can answer health questions, provide guidance on symptoms, and help you decide if you need immediate care. Available 24/7 whenever health concerns arise, day or not.
How to connect
- Phone: Call 1-800-556-1555 (TTY:711) to speak with a registered nurse in minutes*
- Availability: 24-hours a day, seven days a week nationwide
What it is
Alma is a comprehensive health platform that connects you with the right therapist for your needs. You can browse providers profiles which gives you an understanding of their training, experience and approach to care.
Most therapists offer free 15-minute introductory calls. This allows you to find a therapist that is right for you. Use the free cost estimator tool to check your mental health care coverage. Therapists are available both in-person and virtually. For ages five and above.
How to connect
- Online: Visit the Alma website to find a mental health provider
- Phone: Call the number on your member ID card
- Availability: Nationwide
What it is
Array Behavioral Care is a virtual mental health service that connects individuals with licensed clinicians in their state. The platform provides both therapy and psychiatry services, including mental health evaluations and medication management when appropriate.
Care is delivered through a secure online platform and is available to patients aged 5 and older. Appointments are offered seven days a week, including evenings and weekends. Array creates personalized care plans that are regularly reviewed and adjusted to meet each patient’s needs.
How to connect
- Online: Schedule a virtual visit on the Array Behavioral Care website.
- Phone: Call 1-800-442-8938 to speak with a licensed Array Behavioral Care provider in minutes.
- Availability: AL, AZ, CA, CO, DC, DE, FL, GA, IA, IL, KS, KY, MD, MI, MN, MO, MT, NE, NC, NH, NJ, NY, NV, OH, OK, PA, SC, TN, TX, UT, VA, VT, WA and WI.
What it is
Brightline is a virtual behavioral health provider for children, teens, and their caregivers. It offers therapy, psychiatry, and coaching services through secure video visits, as well as in-person care at select clinics. Services are designed for members up to age 17 and include support for a wide range of mental health needs—from anxiety and ADHD to sleep issues and stress.
Care begins with a two-step diagnostic evaluation and continues with personalized treatment plans. Brightline also provides resources and coaching for parents and caregivers to support their child’s progress. They focus on delivering family focused care, recognizing that when one person struggles, there can be an impact on the whole family. Services are available nationwide.
How to connect
- Online: Visit the Brightline website to connect with a provider at your convenience.
- Phone: Call 1-844-866-TEEN (1-844-866-8336)
- Availability: NY, NJ, CT, MA and WA
What it is
Charlie Health provides virtual intensive outpatient programs (IOP) for teens and adults who need more support than traditional once-weekly therapy. The program is designed for individuals managing serious mental health conditions, substance use disorders, or eating disorders.
Treatment typically includes 9–12 hours of care per week over the course of 8–12 weeks, though timing may vary based on individual needs. Each week, participants receive:
- 1 hour of individual therapy for personalized support and guidance
- 1–2 hours of family therapy to strengthen communication and relationships
- 3 hours of group sessions per day, 3 days a week, focused on peer connection, coping skills, and personal growth
Sessions are delivered virtually and are designed to fit around school, work, or family responsibilities. Charlie Health also offers individual and group sessions in Spanish. Services are available for those 11 years and older.
How to connect
- Online: Schedule a virtual visit for yourself or a loved one on Charlie Health’s website
- Phone: Call 1-866-484-8218 to speak with a Charlie Health provider in minutes.
- Availability: AZ, CA, CO, DE, FL, ID, IL, MD, MI, MT, NV, NJ, OH, OR, PA, SC, TX, UT, WA, WY
What it is
Equip is a fully virtual eating disorder treatment program that provides evidence-based care for individuals of all ages and diagnoses. The program is designed to support lasting recovery through a multidisciplinary care team and flexible, at-home treatment.
Each patient is matched with a dedicated five-person care team that includes:
- A therapist for individual and family therapy
- A medical provider to monitor physical health
- A dietitian to support nutritional goals and mealtime skills
- A family mentor who has supported a loved one through recovery
- A peer mentor who has personally recovered from an eating disorder
Equip’s approach combines clinical expertise with lived experience, using proven treatment methods such as:
- CBT-E (Cognitive Behavioral Therapy for Eating Disorders)
- DBT (Dialectical Behavior Therapy)
- FBT (Family-Based Treatment)
Care is personalized, outcome-driven, and designed to fit into daily life—without the need for inpatient stays or long waitlists. Equip provides opportunities support groups for patients with others on similar journeys. They also offers groups for patient’s support system, including caregivers, parents, and siblings.
How to connect
- Online: Schedule a phone consultation to get started on the Equip website
- Phone: Call 1-855-620-5238 (TTY: 711)
- Availability: Nationwide
What it is
Meru Health is a 12-week digital mental health program for adults (18+) designed to treat depression, anxiety, stress, and burnout. The program combines clinical therapy with lifestyle-based practices and biofeedback tools to support long-term emotional well-being.
Participants begin with a 30–45 minute video intake session with a dedicated, licensed therapist to set treatment goals and personalize the experience. Throughout the program, you can message your therapist anytime through a secure in-app chat and schedule additional video sessions as needed. Therapists respond during their workdays and provide ongoing guidance, feedback, and resources.
The program includes:
- Therapist-guided care with video sessions and unlimited in-app messaging
- Evidence-based content including cognitive behavioral therapy (CBT), mindfulness, nutrition, and sleep education
- A wearable biofeedback device to monitor and improve heart rate variability (HRV), a key stress indicator
- Peer support groups for connection and accountability
- Daily practices that take about 15 minutes and can be completed anytime, anywhere via smartphone
Meru Health’s flexible structure allows participants to work through the program at their own pace, making it easier to integrate into daily life compared to traditional therapy.
How to connect
- Online: Visit Meru Health’s website to sign up, download the app, and learn more
- Phone: For questions about the program, call the number on your member ID card
What it is
Mindcheck is a digital tool designed to help users monitor and improve their emotional well-being. It begins with a short self-assessment that matches you to a color representing your current emotional state. This color acts as a visual guide to help you track your mental health over time.
The platform includes features such as:
- Daily mood check-ins to help you reflect and identify patterns
- Journaling tools for capturing thoughts and emotions
- Progress tracking through past scores and mood trends
- Curated resources including articles, videos, and tips on topics like relationships, depression, stress, fitness, nutrition, and substance use
Mindcheck is accessible anytime from your device, making it easy to build self-awareness and take small, consistent steps toward better mental health.
How to connect
- Online: Visit MindCheckToday.com to get started now
- Availability: Nationwide
What it is
NOCD is a virtual therapy platform specifically designed to treat obsessive-compulsive disorder (OCD). The program connects individuals with licensed therapists who specialize in OCD and related conditions, including body-focused repetitive behaviors (like skin picking and hair pulling), hoarding disorder, tic disorders, body dysmorphic disorder, post-traumatic stress disorder (PTSD), and other anxiety and depressive disorders.
Treatment is centered around exposure and response prevention (ERP) therapy—the gold standard for OCD care. Each member begins with a personalized treatment plan based on their specific OCD themes and symptoms.
The program includes:
- Live, face-to-face video sessions with a licensed OCD therapist
- 24/7 in-app support between sessions for ongoing guidance and encouragement
- Therapists trained in ERP and co-occurring conditions, ensuring comprehensive care
- Treatment for individuals ages 5 and up, tailored to different age groups and needs
NOCD’s approach is clinically validated and shown to reduce OCD severity significantly—often in just 10 weeks.
How to connect
- Online: Visit TreatMyOCD.com to book a free call to get started
- Phone: Call 1-312-766-6780 to schedule a call with a licensed therapist.
- Availability: Nationwide
What it is
Octave is a mental health care platform offering personalized therapy services through both virtual and select in-person sessions. After completing a structured intake assessment, clients are matched with a licensed therapist who aligns with their needs, preferences, and goals.
Octave provides:
- Individual therapy for personal mental health support
- Couples therapy to strengthen relationships and communication
- Family therapy to address shared challenges and improve dynamics
Therapy is evidence-based and outcome-driven, with progress tracked throughout the care journey. Octave’s network includes therapists from diverse backgrounds and specialties, and services are available in over 40 languages, including Spanish.
Whether you're seeking support for anxiety, depression, relationship issues, or life transitions, Octave builds a care plan around your unique needs—making high-quality mental health care more accessible and personalized.
How to connect
- Online: Visit FindOctave.com to find your best therapist
- Availability: CA, CT, DC, FL, NJ, NY, TX, DC
What it is
Talkspace is a virtual behavioral health platform that offers therapy and psychiatric services for a wide range of mental health needs. The service supports individuals ages 13 and up, with therapy available for teens (13–17), adults (18+), and couples.
Talkspace treats over 150 mental health conditions, including anxiety, depression, PTSD, and more. Users can connect with licensed therapists and psychiatric providers through:
- Live video sessions
- Live audio (phone) sessions
- Live chat
- Asynchronous text messaging
Psychiatric services, including evaluations and medication management, are available for adults ages 18 and older. Therapy is delivered by a diverse network of providers, allowing users to find care that reflects their background and preferences. All services are accessible via smartphone or computer, offering flexible, affordable support from anywhere.
How to connect
- Online: Visit Aetna Coverage for Therapy & Psychiatry — Talkspace to connect with a provider.
- Availability: Nationwide
What it is
Teladoc Health is a virtual care platform that connects you with U.S. board-certified providers for a wide range of health needs. Services are delivered through secure video appointments and are available seven days a week from 7 AM to 9 PM local time. General medical care is available 24/7.
Teladoc Health offers:
- General Medical Care (24/7): On-demand access to doctors and nurse practitioners for non-emergency conditions like flu, allergies, sinus infections, and more
- Mental Health Services: Therapy and psychiatric care for conditions such as anxiety, depression, and stress, including medication management
- Dermatology: Photo-based consultations for skin conditions like acne, rashes, and eczema
- Nutrition Counseling: Support from registered dietitians for weight management, chronic conditions, and healthy eating
- Expert Medical Opinions: Second opinions from leading specialists for complex diagnoses or treatment plans
All services are accessible via smartphone, tablet, or computer, making it easy to get care from wherever you are. Availability may vary based on your health plan or employer coverage.
How to connect
- Online: Visit Teladoc Health to get started and talk to a provider 24/7 for non-emergency needs
- Phone: Call 1-855-835-2362 to speak with a licensed Teladoc Health provider in minutes.*
- Availability: Nationwide
- Enhanced benefit: See special coverage details for VCOM Edward Via College of Osteopathic Medicine or Miami Dade College students*
What it is
Telemynd is a virtual behavioral health service that offers therapy and psychiatric care for adults ages 18 and older. The platform connects members with national and regional providers who can support a wide range of mental health needs.
Services include:
- Behavioral health therapy with licensed clinicians
- Medication management with psychiatric providers
All care is delivered virtually, making it easy to access support from the comfort of home. Telemynd matches members with providers based on their preferences and clinical needs, helping ensure personalized, effective care.
How to connect
- Online: Visit the Telemynd.com website to get started and book an appointment
- Phone: Call 1-866-991-2103 to speak with a licensed Telemynd provider in minutes.
- Availability: Nationwide
What it is
Two Chairs is a mental health care service for adults (18+) that offers personalized therapy through virtual, in-person, or hybrid sessions. The experience begins with a 45-minute virtual matching appointment, where you meet with a licensed clinician who learns about your goals, preferences, and clinical needs.
Based on this conversation, you’re matched with a therapist whose expertise aligns with your needs—98% of clients are matched successfully on the first try. Your ongoing therapy can be conducted virtually, in person at select clinics (in the Bay Area, Los Angeles, Seattle, and Miami), or through a hybrid model that combines both.
Two Chairs focuses on building strong therapeutic relationships and tailoring care to each individual, making it easier to find the right support and stay engaged in your mental health journey.
How to connect
- Online: Book an appointment on the Twocharis.com website
- Phone: Call 1-866-991-2103 to speak with a licensed Telemynd provider in minutes.
- Availability: Nationwide
What it is
Valera Health is a virtual behavioral healthcare platform that offers therapy and psychiatric services for children, adolescents, and adults. Care is delivered through secure video sessions using the Valera Health app, and each patient is supported by a dedicated health connector who helps coordinate care and track progress throughout treatment.
Valera’s services include:
- Therapy: Individual and group therapy options, including evidence-based approaches like CBT (Cognitive Behavioral Therapy) and DBT (Dialectical Behavior Therapy), tailored to each person’s needs
- Medication management: Comprehensive psychiatric evaluations and ongoing support from board-certified providers and pharmacists
- Care coordination: A dedicated health connector ensures continuity of care and helps patients navigate their wellness journey
Valera treats a wide range of conditions, including depression, anxiety, PTSD, ADHD, OCD, bipolar disorder, schizophrenia, grief, and more. The platform also supports LGBTQIA+ mental health needs and emphasizes culturally competent care,
How to connect
- Online: Visit the Valera Health website to schedule an appointment
- Phone: Call 1-415-202-51591, Monday through Friday, 9 AM to 5 PM ET to speak with a licensed therapist.
- Availability: CA, FL, WA
What it is
Vita Health is a virtual mental health care platform offering therapy and psychiatric services for individuals (aged 12+). The program supports a wide range of mental health needs, including anxiety, depression, obsessive-compulsive disorder (OCD), attention-deficit/hyperactivity disorder (ADHD), and suicide risk.
Each participant is matched with a licensed therapist or psychiatric provider and supported by a dedicated health connector who helps coordinate care and track progress.
Services include:
- Individual, couples, and family therapy
- Psychiatric evaluations and medication management (excluding controlled substances)
- A 12-session suicide intervention program guided by a licensed therapist
- Flexible scheduling, including evenings and weekends
- Secure video sessions accessed through the Vita Health app
Vita Health’s diverse clinical team delivers evidence-based care tailored to the unique needs of adolescents, young adults, and adults—no referral required. Services are available nationwide and covered by many health plans.
How to connect
- Online: Go to Vita Health website to get started
- Phone: Call 1-844-866-8336 to speak with a Vita Health provider in minutes.
- Availability: AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV
Legal notices
Student health insurance plans are insured by Aetna Life Insurance Company. Self-insured plans are funded by the school and administered by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
For speaking with a registered nurse in minutes
For speaking with a licensed Teledoc Health provider in minutes
For urgent and short-term care needs. For confidential mental health and dermatologist visits, you would need to schedule an appointment first.
Teladoc® is not available to all members.
Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. Visit Teladoc.com/Aetna for a complete description of the limitations of Teladoc services. Teladoc, Teladoc Health and the Teladoc Health logo are registered trademarks of Teladoc Health, Inc.
For special coverage details for VCOM Edward Via College of Osteopathic Medicine or Miami Dade College students
Students enrolled in the VCOM Edward Via College of Osteopathic Medicine or Miami Dade College student health insurance plan have access to medical, behavioral health, and dermatology telemedicine visits through Teladoc Health at no cost. These services are covered at 100% with no cost.