For schools in New York, On Call can assist with arranging emergency returns home, also known as bereavement reunion, but all costs associated with the return, such as ticketing costs, are to be paid for the student.
Travel assistance
As a member of Aetna Student Health, you also get coverage from On Call International when you travel. That includes medical assistance and much more. All around the world, around the clock.
You can get help medical care while traveling, including:
- 24/7 worldwide medical information and assistance
- Medical monitoring
- Medical, dental and pharmacy referrals
- Medicine replacement assistance
- Unlimited emergency medical evacuation
- Unlimited medically necessary return home
- Travel arrangements for a family member or friend if you’re alone and are hospitalized and will remain hospitalized
- Emergency return home for the death or life-threatening illness of a parent, sibling or spouse. Terms apply for New York schools.*
You can get help planning your trip before you leave, with:
- Passport and visa requirement information
- Up-to-date health travel advisories
- Medical entry requirements
- Current exchange information
- List of consulates and embassies
- Assistance with locating hotels, campgrounds, airports, sports facilities and tourist attractions
- Weather information
You can also get help with other services while traveling, such as:
- 24/7 emergency travel arrangements
- Pre-trip information
- Translation services and assistance
- Help with arranging emergency travel funds
- Replacement of lost travel documents, credit cards or traveler’s checks
- Legal consultation and referrals
- Delayed baggage tracking and return of personal belongings. Terms apply for New York students*.
For safety and security when traveling away from your school, you can also get help with:
- Political evacuation
- Natural disaster evacuation
Learn more about travel assistance from On Call International.
Connect with On Call International
Need help with coverage when you are traveling? On Call International is here for you, anytime you need them.
Contact On Call International
Call 1-866-525-1956 when in the U.S. and Canada
Call 1-603-328-1956 collect when traveling anywhere in the world
Legal notices
Student health insurance plans are insured by Aetna Life Insurance Company. Self-insured plans are funded by the school and administered by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
Aetna® provides access to the travel assistance program offered and administered by On Call International, LLC (On Call). AD&D coverage offered through On Call is underwritten and insured by third parties as set forth in the policy. Aetna and On Call are independent contractors and are not agents of each other. Aetna accepts no liability for the services provided through On Call.
For terms apply for New York schools for emergency return home
For terms for delayed baggage tracking and return
For students in New York, On Call will arrange the return of personal belongings that are delayed via lost luggage. Students are responsible for any ticketing or shipping costs associated with the return of their personal belongings.